Normal business hours for Free Daemon Consulting, LLC, are 8:00am to 6:00pm,
(US/Central time) Monday through Friday, excluding federal holidays. These
hours will be billed at $100 US Dollars per hour.
See the table below under 'Unplanned Hours'
for details on rates outside of normal business hours.
I do not want to be unavailable in general, but I do not want to encourage
evening and weekend calls. Therefore, unplanned calls for assistance outside
the `normal business hours' will result in a 50%
rate increase for 6:00pm through 9:30pm, and a 100% rate increase for hours
between 9:30pm and 8:00am. On the weekend, 8am - 6pm is billable at a
50% rate increase. In general, if it is important enough for you to call
me outside of normal business hours, it is important enough to pay
me extra for this.
I respect that many businesses have planned off-peak hours maintenance,
upgrades, etc. I would be happy to discuss the possibility of billing
pre-planned off-peak activities at my normal rate. I consider pre-planned
hours work discussed at least 48hours prior to the actual start of the
It benefits both myself and my clients to develop an open line of
communication, both for mentioning potential 'todo' items and to
keep uptodate on activities that may be useful to be aware of the
next time I am called for billable time. Therefore, if we are on
the phone actually doing work, or I am answering technical questions,
I consider it billable time. If we are discussing the weather,
the latest space elevator progresses, or other anomalous, I do not
consider it billable time. I typically follow up a session with
an email (created on my time) for my records and for yours, as one always
knows best what happened right after it happens ;-)
How does the time-clock work on calls? I will punch a time-clock when
you call/email and punch out when we hang up/I finish responding to your
email (when billable time applies).
If I need to subtract for non-billable minutes, I will make a
fair guesstimate. I do not have minimums, such as `30 minutes minimum'.
If you talk to me for 1 minute 39 seconds, that will be exactly what shows
up on the invoice.
Billable Time Calculator
When calculating hours, I round to the nearest second when using my computer
to record when things start and stop, and round to the nearest minute when
glancing at a watch. Invoices do not get sent until at least 1 hour of
billable time has accumulated. My intent is to send out weekly invoices,
unless a different schedule is requested. Invoices will include total
hours, minutes, and seconds worked.
Billing frequency depends on you. I have one client that wants a bill every
time I have one or more hours clocked. Another gets a bill monthly. Talk
to me and you will find I am very flexible on this.
I also have had occasion to calculate a bill with the formula: ' (hours
+ 60 / minutes + 3600 / seconds) * 100 ', which some prefer for short
individual isolated projects. Please let me know if this is preferred,
I will work with you.
Pre Paid Hours
Free Daemon Consulting, LLC, does have reduced rates available as
'Pre Paid Hours'.
Pre Paid Hours can be thought of as reserved hours. Once you purchase a
pre paid hour, you will be locked into that rate for hours I would normally
bill at the normal business rate. The Pre Paid Hours can be purchased before
the 1st day of any month, quarter, or year.
The reduced rate schedule for Pre Paid Hours is as follows:
|Month||$100/hr - $5||=||$95/hr|
|Quarter||$100/hr - $10||=||$90/hr|
|Year||$100/hr - $15||=||$85/hr|
Pre Paid Hours do not expire.
They are not a maintenance contract, for which
you might potentially pay for more hours that you actually use.
If you wish, you may maintain a balance of prepaid hours, which would be
similar to a maintenance contract, but you only have to send me money when
you call me into service to replenish the prepaid hour balance.